Lean in as a leader

For several of my early years in this industry, I played at being the smartest guy in the room. It included working hard at keeping my mask snug and secure. Being young, not long into my first role, it was essential, I believed, to exert strength while quietly hiding my fears. Today, things are very different. While I have deep experience and am smarter about my work than at any time in the past, I strive daily to reach out and seek opinions, advice and counsel from those on the team, things I never would have attempted in those early years. Today, I truly enjoy seeking advice from those younger than me … which, when you think about it, is everyone on the team!

Reaching out, creating conversation is important at a time when people want their voices heard. People long to contribute, to lend a hand, to learn more about how things work. The chance to be welcomed behind the curtain of decision can be priceless to many a young person. When you bring more people under your tent, you not only allow team members to feel valued, but you may discover ever better ideas, as involved team members work diligently to present their best.

As the property leader, it’s ok to lean in. Seeking new information, asking for input in this new world is a sign of authentic leadership. Although you certainly have deeper experience in operations, service, and the overall numbers, everyone on the team, as well as members of your supplier network, brings with them their very real-life education and experience. Beginning inside the tent, seek out opinions on issues large and small. This In My Opinion post suggests three groups that might add something unique to your next search. Leaning in just may be the best leadership decision you make for the second half of the year.

Begin with your inner circle. Connecting regularly with your department managers offers many positive benefits. These people want to grow in their careers. They want to learn. They want to contribute. Allow others to take on that smartest mantle for a time, suggesting solutions to the myriad issues you may have on your desk right now. Help them to help you. One of the great rewards of leadership is sending team members onto bigger and better things.

Develop meetings that include a few full-time members of staff. Let them have a voice. At the same time, they get to see what management looks like. In addition, catch up with staff frequently, one-on-one. Get to know how they think. Get to appreciate their experiences beyond the workday. When you make people feel good, they just may decide to jump through walls for you and the club.

Although these people are not members of your inner circle, the club’s supplier network has wide-ranging experience and knowledge. Many of these people have seen and done much. They are with you, serving the club weekly, throughout the season. Why not tap this deep reservoir? Over time, they want to earn more of your business. By asking questions, you may just find out who is willing to do more for your success.

It’s ok to ask the questions, not play the answer person all of the time. It is a sign of advanced leadership to engage on the same plane. It is not only where you can gain an edge, but also that place where you become a better, more receptive leader. Begin to think more about the important questions, allowing the answers to come at you instead of through you. Leaning in feels so much better than being on call 24/7 … no matter your age.

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Jack Dillon writes the In My Opinion post. Jack has been a member of the golf community since 1973. As a buyer, merchant, and operator, Jack has continued to provide authentic service and support. As a speaker, Jack offers a fun message designed to make your next event or meeting memorable. Now, as the buyer at The Happiest Place on Turf, Jack is enjoying a new way to serve both guests and team members. To learn more, go to www.youdontknowjackd.com. You can also call Jack at 407-973-6136. Jack lives in Orlando.