Jack Dillon

Baker’s dozen: 13 thoughts to improve your course for 2026

As the golf industry looks out anxiously towards the beginning of Spring, with both national & local events on the calendar and the hope for continued healthy membership rolls, I thought it fitting to provide more than my usual...

Set aside the manager ego and think like a rookie

As the leader, you have earned many perks over time. Beginning with your title, position, office space, and more. You have certainly accomplished a great deal. You have earned your success. Being at the top of the pyramid, your perks may also include special...

The right operational tools for keeping plans on track

As an experienced leader, you have certainly impacted a handful of major business situations during your work life. They may have included: a property...

Providing frictionless, excellent service to your customers

Frictionless, a definition: happening very easily without anything to make it slower or more difficult. This is one dictionary’s definition of the word frictionless,...

Why staff retention should be your club’s top priority

Separating people from their jobs is difficult. There is only stress all around. In the movie “Up in the Air,” George Clooney worked full-time...

A Matter of Trust

A few weeks ago, while on a morning walk, I was listening to a podcast, expecting to hear one specific word. This particular podcast...

Finding the right cadence

The accomplished business leader recognizes that culture is a key driving force behind organizational success. They know that culture is not driven or dictated...

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