AuthorsPosts by Jack Dillon

Jack Dillon

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The three legs of a well-crafted property: the golf course, operations and hospitality

One of the more difficult areas of the leadership role is investing time in finding and hiring talent. The ability to recruit, hire, coach,...
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The privilege of leading

It feels good to grow and be promoted. Being named the property leader becomes an amazing moment. It is the hope of many who...
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The Golf Inc Summit: a game-changing idea

It’s easy to say it doesn’t matter. Missing a conference is no big deal right? You are busy at the club; so busy, in...
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Ideas on the back of a napkin

In the last scene of the series The West Wing, President Bartlet is shown flying home after ending his government service. He reaches down...
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Thinking about the golf shop in 2025

Although I will date myself here, there is a '60s song by The Byrds that applies to this post. “There is a season, Turn,...
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Great minds need not think alike

Successful businesses are driven by talent. Hard-working passionate men and women with leadership qualities and even aggressive attitudes. In other words, they tend not...
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Build a team of appreciating assets

During the mid-1980s, my goal was to know everything I could about customer service. Although the basics of good service were already a part...
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