AuthorsPosts by Jack Dillon

Jack Dillon

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Build a team of appreciating assets

During the mid-1980s, my goal was to know everything I could about customer service. Although the basics of good service were already a part...
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Position your club for excellence

Baseball has been a part of my life since before I knew how to walk. Back in the day, crawling around the carpet, I...
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The long tail of Frederick Taylor: it’s about service, not science

No matter the industry many in business are still trying to figure out this thing called leadership. It continues to play out when management...
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Make customer obsession your focus

Listening to a podcast recently, I stopped straightaway in my tracks, as the guest spoke about service. He didn’t talk about basic customer service;...
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What we know about golf today after COVID

Let’s go back in time. It is January 20th, 2020. The Sunbelt is playing lots of rounds as the industry gets ready for another...
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Four game-changing people I’ve known in the golf industry

When a person works in one industry for more than 50 years, they get to know and work with a great variety of people....
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Pick two best practices for your course

The 88th Masters is over. We have a winner to add to the history books alongside another one-of-a-kind event that is truly must-see for...
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