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Authors
Posts by Jack Dillon
Jack Dillon
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Commentary
Position your club for excellence
Baseball has been a part of my life since before I knew how to walk. Back in the day, crawling around the carpet, I...
Commentary
The long tail of Frederick Taylor: it’s about service, not science
No matter the industry many in business are still trying to figure out this thing called leadership. It continues to play out when management...
Commentary
Make customer obsession your focus
Listening to a podcast recently, I stopped straightaway in my tracks, as the guest spoke about service. He didn’t talk about basic customer service;...
Commentary
What we know about golf today after COVID
Let’s go back in time. It is January 20th, 2020. The Sunbelt is playing lots of rounds as the industry gets ready for another...
Commentary
Four game-changing people I’ve known in the golf industry
When a person works in one industry for more than 50 years, they get to know and work with a great variety of people....
Commentary
Pick two best practices for your course
The 88th Masters is over. We have a winner to add to the history books alongside another one-of-a-kind event that is truly must-see for...
Commentary
Changing the game
The game of women’s basketball has been changed. It has grown in a very real way thanks to the passion, talent, and eye-popping skills...
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