Monique Waller serves as Director of Member Engagement for Heritage Golf Group, where she leads member experience, engagement strategy, onboarding initiatives, retention programs, and reciprocal travel benefits across the company's growing portfolio of private clubs. With extensive experience in club operations, membership, and hospitality, Monique partners closely with club leaders to enhance member satisfaction, strengthen engagement, and drive meaningful connections within club communities. She has played a key role in developing enterprise-wide member experience programs, including new member onboarding, member feedback initiatives, and Heritage Plus, the company's reciprocal travel program. Passionate about creating exceptional experiences, Monique is recognized for her collaborative leadership style and commitment to helping clubs build strong, vibrant member communities.