Commentary

Although I will date myself here, there is a ’60s song by The Byrds that applies to this post. “There is a season, Turn, Turn,

I was reminiscing about a golf situation common to many of us, and it dawned on me that my thinking and my approach differed from

Successful businesses are driven by talent. Hard-working passionate men and women with leadership qualities and even aggressive attitudes. In other words, they tend not to

During the mid-1980s, my goal was to know everything I could about customer service. Although the basics of good service were already a part of

Baseball has been a part of my life since before I knew how to walk. Back in the day, crawling around the carpet, I was

No matter the industry many in business are still trying to figure out this thing called leadership. It continues to play out when management is

Listening to a podcast recently, I stopped straightaway in my tracks, as the guest spoke about service. He didn’t talk about basic customer service; instead,

Let’s go back in time. It is January 20th, 2020. The Sunbelt is playing lots of rounds as the industry gets ready for another PGA