Commentary

Observations from the bleachers

Jack Dillon -
This post combines several different pieces, sort of like a bag of mixed M&M’s....

Satisfaction on and off the golf course

Jack Dillon -
The word “satisfaction” has different meanings depending on the usage and the situation. During...

The smartest of gifts

Jack Dillon -
There are gifts, and then there are those unique gifts that resonate over time....

The easy, hard things to do

Jack Dillon -
As the property leader, people understand how busy you are. One minute you are...

Ideas for shop success in 2025

Jack Dillon -
It is interesting to step back and appreciate that in a world of unlimited...

What are your “what ifs” for 2025?

Jack Dillon -
Whether 2024 was a record revenue season or something less than expected, planning 2025...

Why it’s vital to build a bench of employees

Jack Dillon -
Fielding a team that is complete and ready to play when the whistle blows is...

Don’t be afraid of trying new ideas

Jack Dillon -
He appeared on my television screen in the early 1960s. I was nine and...

Hiring is about more than talent

Jack Dillon -
Hospitality, like comedy, is a unique type of work. No matter the state of...

The three legs of a well-crafted property: the golf course, operations and hospitality

Jack Dillon -
One of the more difficult areas of the leadership role is investing time in...
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